FAQs
General Questions
1. What is SwiftBuy?
SwiftBuy is your go-to online store for high-quality Clothing, Electronics, Pet products, and Beauty essentials, all at competitive prices and with fast shipping.
2. How can I contact SwiftBuy?
You can reach our customer support team via email at [your email] or through our Contact Us page.
3. Do you have a physical store?
Currently, SwiftBuy operates as an online-only store, allowing us to offer you the best prices and convenient shopping from anywhere.
Ordering & Payment
4. What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.
5. Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you need to modify or cancel your order, please contact us within 24 hours of purchase.
6. Is my payment information secure?
Absolutely! We use secure encryption technology to protect your payment details. Your information is safe with us.
Shipping & Delivery
7. How long does shipping take?
Shipping times vary depending on your location. Typically:
- Standard Shipping: 7-14 business days
- Express Shipping: 5-10 business days
8. Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times may vary based on your location.
9. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your package.
Returns & Refunds
10. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it in its original condition for a refund or exchange.
11. How do I start a return?
Simply visit our Returns & Refunds page and follow the instructions to initiate a return request.
12. When will I receive my refund?
Refunds are typically processed within 5-7 business days after we receive your returned item.
Product & Stock Questions
13. Are your products authentic?
Yes! We source our products from trusted manufacturers and suppliers to ensure quality and authenticity.
14. What if the item I want is out of stock?
If an item is out of stock, you can sign up for restock notifications on the product page.
Account & Discounts
15. Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save items, and enjoy exclusive discounts.
16. Do you offer discounts or promotions?
Yes! We regularly offer discounts and promotions. Sign up for our newsletter to get the latest deals.